Question 1

How do I switch from my current payroll provider?

Accepted Answer

Switching is straightforward. We handle the entire transition — we'll contact your previous provider, transfer all employee records, and ensure there's no disruption to your payroll. Most clients are fully switched over within one pay cycle.

Question 2

How long does the setup take?

Accepted Answer

For most businesses, we can have your payroll fully set up and running within 5–7 working days. We'll work around your next pay date to ensure a smooth start.

Question 3

Do you handle pension auto-enrolment?

Accepted Answer

Yes. We manage auto-enrolment compliance, employee communications, and ongoing pension contributions as part of our plans.

Question 4

How do you keep up with HMRC changes?

Accepted Answer

Our HR and Payroll Managers monitor HMRC legislation continuously. Our Sage software is always up to date, and we proactively notify clients of any changes that affect their payroll.

Question 5

Are you registered with the ICO?

Accepted Answer

Yes. We are registered with the Information Commissioner's Office (ICO) for data protection purposes, as required by UK GDPR.

Question 6

What is AML and why does it apply to payroll?

Accepted Answer

Anti-Money Laundering (AML) regulations apply to payroll bureaus under UK law. We carry out thorough AML checks — including identity verification — for all clients. We have a dedicated compliance officer overseeing this process.

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answered.

Getting Started

Payroll & Compliance

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